THE SERVICE SUITE
Post-booking you can count on
Keep exchanges, refunds, and changes smooth for travelers while making them faster and easier for agents. Automation handles validation and execution across all content types, saving time and reducing servicing costs.
Work the same way across all content
We absorb supplier differences in pricing logic and fare rules across all content types. Consistent workflows reduce failed transactions and errors, meaning fewer manual fixes as servicing volume grows.
Avoid revenue leakage and fines
Built-in controls enforce pricing accuracy and fare rules inside every workflow, so you keep what you’re owed. The Sabre Fare Guarantee Policy reimburses eligible fare and tax errors on automated tickets.
Cut servicing time by up to 72%
Automation handles exchanges and refunds without manual agent work. Agencies using the Service Suite recover hundreds of hours and can reduce servicing costs by up to 21%.
Gradually add automation to your team
Choose which tasks to automate and how much control to keep as you scale. Workflows will remain familiar to agents as automation handles validation and rule checks in the background.
Stay ready as AI tools evolve
The Service Suite connects to agentic-ready APIs so you can adopt new AI tools as they emerge. Built-in controls and policy enforcement keep automated actions within your rules with full audit trails.
The Service Suite categories
Order Management
Handle post-booking tasks from simple reservations to complex group bookings. Automated workflows reduce errors, protect revenue, and cut manual work.
Order Management products
Workflow Management
Automate tasks across the reservation lifecycle so agents focus on selling trips, not processing transactions.
xxx Products
Words are nice. Numbers are better. Here are ours.
reduction in time spent on servicing tasks
reduction in servicing costs
Technology that
puts you in control
The Experience Suite
One complete workspace for agents, and all the tools needed to create an outstanding traveler experience.
The Retail Suite
The widest travel content meets AI shopping and advanced retail controls built to fit how you sell.
Retail categories
The Payment Suite
Flexible pay-ins, smarter payouts, and deep travel payments expertise across 100+ countries and 40+ currencies.
Payment categories
The Service Suite
Keep exchanges, refunds, and changes smooth for travelers while making them faster and easier for agents. Automation handles validation and execution across all content types, saving time and reducing servicing costs.
Service Categories
The Insight Suite
See what others miss, act on what matters, and grow with intelligence built on the Sabre Travel Data Cloud.
Frequently asked questions
What products are included in the Service Suite?
The Service Suite covers post-booking execution: exchanges, refunds, cancellations, and itinerary changes. It handles validation, coordination, and execution across multi-source content so changes behave consistently regardless of supplier, pricing model, or content type. Agencies access these capabilities through Sabre Mosaic™ Agency Workspace, Sabre Mosaic™ Agency Workspace Lite, and Sabre Mosaic™ APIs. The Service Suite products support actions initiated by travel agents, automated systems, and AI-driven experiences, with the same execution reliability across all three.
How does the Service Suite handle different content sources?
The Service Suite products absorb supplier-specific differences in pricing logic, fare rules, and servicing requirements so agencies do not need separate workflows for each content source. The result? Agencies can process traditional EDIFACT, NDC, and LCC bookings with ease. By handling the complexity behind the scenes, we help agencies see fewer failed transactions, downstream errors, and less need for costly manual intervention as volume grows.
What is the Sabre Fare Guarantee Policy?
The Sabre Fare Guarantee Policy reimburses agencies for eligible fare and tax errors on automated tickets. It is built into the servicing workflow rather than applied as a separate claims process, which means protection is active at the point of execution. Combined with built-in controls that enforce pricing accuracy and fare rules, it reduces debit memo exposure and helps agencies scale automated servicing volumes with confidence that outcomes remain accurate and compliant
How much time and cost can agencies save with the Service Suite?
Agencies using Service Suite products have seen up to a 72% reduction in time spent on servicing tasks and a 21% reduction in servicing costs. These gains come from automation handling high-volume, high-complexity actions including exchanges and refunds, replacing repetitive manual steps without shifting additional work onto agency teams. Results will vary based on an agency’s servicing volume, existing workflows, and products deployed.
Can agencies introduce automation gradually, or is it all or nothing?
Products in the Service Suite are designed for gradual adoption. Servicing workflows remain familiar as automation is introduced, so agencies can add capability incrementally without retraining teams or changing how day-to-day work gets done. Complexity is handled in execution rather than pushed onto agents, which means productivity improves as volume grows. Agencies can start with specific high-volume tasks and expand automation over time.
How does the Service Suite support AI-driven servicing?
The agentic-ready Order Management API works across content types and provides the foundation for AI-driven servicing experiences. Built-in policy enforcement, permission controls, and full auditability ensure that AI-initiated actions stay within defined boundaries and remain predictable as volume grows. Agencies can introduce AI into servicing at their own pace, using the same API-first architecture that supports agent and automated workflows across the platform.