The EXPERIENCE SUITE
One consistent experience,
in every channel
One complete workspace for agents, and all the tools needed to create an outstanding traveler experience.
Agency customers
Stop toggling to get things done
With Sabre Mosaic™ Agency Workspace and Sabre Mosaic™ Agency Workspace Lite, Sabre lets agents access all content from one environment. No juggling, no patchwork systems. One place for everything, so teams move faster and make fewer errors.
Built for every generation of agent
Newer agents get an intuitive visual interface that keeps errors low and training costs lower. Power agents get a workspace with the horsepower for anything advanced. Modern APIs give developers a faster, easier way to build.
The journey doesn’t end at booking
Changes, exchanges, refunds, and updates happen within the same environment using the same workflows. Agents stay in one place and travelers get a consistent experience.
Build your own experiences
Our massive library of modern APIs gives developers the modular tools to build fast, intuitive experiences. From single agentic-ready APIs, to orchestrated APIs and microservices, we flex to code the way you do.
AI hard-wired, not tacked on
Natively embedded AI lets agencies power chatbots, virtual assistants, and smart interfaces that share the same workflows and data as their travel agent tools. No rebuilding integrations as the business grows.
What customers say
Sabre Mosaic Agency Workspace (formerly Sabre Red 360) is a giant leap forward. The support is brilliant, the product is excellent, and we’re ready for the future with tools and technology that help us work smarter, provide better service, and access more revenue opportunities.
Rafeeq Mohammed
CEO
ITL World
Sabre Mosaic Agency Workspace Lite (formerly Launchpad) solves for us the ability to provide a platform to our independent contractors and travel advisors around the country, the ability to book air, hotel, and car all in one place.
Nicola Veltman
Founder and CEO
1000 Mile Travel Group
Sabre’s technology is highly advanced. We have a partner we can lean upon who can deliver components to our business, bringing us several steps ahead than if we had to do it on our own.
Pernille Vaupel
Director of Product & Sales Optimization
Kilroy
The Experience Suite products
We could keep talking about what makes us different. Or we could just show you.
agencies using Workspace solutions
enterprise APIs
Technology that
puts you in control
The Experience Suite
One complete workspace for agents, and all the tools needed to create an outstanding traveler experience.
The Retail Suite
The widest travel content meets AI shopping and advanced retail controls built to fit how you sell.
Retail categories
The Payment Suite
Flexible pay-ins, smarter payouts, and deep travel payments expertise across 100+ countries and 40+ currencies.
Payment categories
The Service Suite
Keep exchanges, refunds, and changes smooth for travelers while making them faster and easier for agents. Automation handles validation and execution across all content types, saving time and reducing servicing costs.
Service Categories
The Insight Suite
See what others miss, act on what matters, and grow with intelligence built on the Sabre Travel Data Cloud.
Frequently asked questions
What products are in the Experience Suite?
The Experience Suite covers the front-end of a travel business: the workspaces, interfaces, and APIs that agents, developers, and travelers interact with directly. It includes Sabre Mosaic Agency Workspace and Sabre Mosaic Agency Workspace Lite for agents, developer APIs and toolkits for building traveler-facing experiences, and AI assistants and chatbot capabilities for conversational booking and servicing.
How does the Experience Suite support agents with different working styles?
Experience Suite products work for power users, new hires and API-led agencies. Sabre Mosaic Agency Workspace gives expert users a unified workspace that tames complexity without sacrificing control. New agents and independent consultants encounter modern, intuitive interfaces that require minimal training. Developers code with REST/JSON formats primed for AI. As new capabilities are introduced, the underlying experience stays familiar so teams can adopt at their own pace without disruption. Products within the Suite meet agents where they are rather than requiring them to adapt to new systems.
Does the Experience Suite cover post-booking servicing, or just shopping and booking?
The suite covers the full journey from search through to servicing. Through the Experience Suite products, agents, developers and travelers interact with the content and capabilities housed in the other four Sabre Mosaic suites. Changes, exchanges, refunds, and itinerary updates happen within the same environment using the same workflows as shopping and booking. Agents do not need to move between platforms to handle a change request, and travelers encounter the same familiar experience whether they are searching for a flight or managing an existing booking. Continuity across all stages reduces errors and shortens handling time.
What tools do developers get with the Experience Suite?
Developers get access to APIs, SDKs, and toolkits for building traveler experiences across web, mobile apps, and AI chat. Developer toolkits are designed to reduce build time and make it easier to customize and ship modern, intuitive experiences without starting from scratch on integrations.
How do products in the Experience Suite reduce agent toggling and system switching?
Mosaic Marketplace handles the complexity of integrating, normalizing, and maintaining different content types so agencies don’t have to. Sabre Mosaic Agency Workspace users access all content sources through a single display, with no need to switch systems whether a booking is NDC, EDIFACT, LCC, or another content type. Workflows stay consistent regardless of source, reducing context switching, lowering error risk, and shortening the time to complete a booking or service request. New content and capabilities can be added without changing how agents work day to day. Developers access multiple content types through a single set of multi-source Offer and Order APIs.
Can the Experience Suite products connect to existing systems and workflows?
Yes. The suite’s products are designed to work alongside existing agency technology rather than replace it, including integrations with mid and back-office systems, online booking tools (OBTs) and other reporting tools and accounting systems. The products give agencies flexibility to create experiences that not only support their business goals, but that also evolve without disruption as new content, capabilities and ways of working emerge.